Refund & Cancellation Policy

Last Updated: 30 July 2026

Transparent, fair and easy to understand — exactly how bookings, cancellations, reschedules and refunds work at Clickganj Photobooth.

Section 01

Overview

Clickganj Photobooth is committed to keeping every part of the booking journey honest and predictable. This policy explains how reservations are confirmed, how cancellations and date changes are handled, and when a refund may be issued.

Our aim is simple: no hidden conditions and no surprises. Knowing where you stand before your event lets you plan with confidence, and lets our team prepare your experience without last-minute uncertainty.

Section 02

Booking Confirmation

A booking is treated as confirmed only after all of the following are complete:

  • Required booking details are received
  • Advance payment (if applicable) is successfully received
  • Official confirmation is issued by Clickganj Photobooth

Until that confirmation is issued, your event date remains subject to availability and may be reserved by another customer. Enquiries, downloaded quotations and WhatsApp conversations alone do not hold a date.

Section 03

Customer Cancellation

You may request a cancellation at any point before your scheduled event by writing to us or messaging our team. Every request is reviewed individually and with a fair approach.

Refund eligibility for a cancellation depends upon:

  • Time remaining before the event
  • Preparation already completed
  • Customized materials already produced
  • Logistics already arranged

As a general principle, the earlier a cancellation reaches us, the greater the portion that can be considered for refund, because fewer resources have been committed to your event.

Section 04

Event Rescheduling

We understand that plans change. Customers may request a change of event date, and wherever possible we will move the booking to the new date instead of cancelling it.

Rescheduling is always subject to availability of our team and equipment on the requested date. If the requested date is unavailable, the existing booking terms will continue to apply to the originally confirmed event.

Section 05

Refund Eligibility

A refund may be approved in situations such as:

  • Clickganj is unable to provide the booked service
  • Duplicate payment has been received
  • A payment processing error has occurred
  • Service cannot be delivered solely due to Clickganj's operational reasons

Approved refunds will normally be processed using the original payment method used at the time of booking, unless another arrangement is mutually agreed.

Section 06

Non-Refundable Situations

Refunds will generally not be available in the following cases:

  • Customer no-show
  • Incorrect booking information
  • Cancellation after substantial preparations have begun
  • Personalized printed products already prepared
  • Services already delivered
  • Customer-side venue restrictions
  • Additional services already completed

These exclusions exist because such work involves time, travel, consumables and custom production that cannot be recovered once committed.

Section 07

Force Majeure

In the event of unforeseen circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather conditions, government restrictions, pandemics, civil disturbances, power outages, transportation disruptions, or other force majeure events, Clickganj Photobooth will make reasonable efforts to reschedule the booking.

If rescheduling is not possible, the customer will be eligible for a full refund of any advance payment made, unless otherwise mutually agreed in writing.

Section 08

Refund Processing

Once a refund is approved, it is generally processed within 7–10 business days from the date of approval.

The time taken for the amount to reflect in your account depends on your bank, card issuer or payment provider and is outside our direct control. We will share confirmation of the refund initiation so you can follow up with your provider if required.

Section 09

Additional Charges

Payments made towards the following are generally non-refundable once the related service has been delivered:

  • Extra Event Hours
  • Additional Prints
  • Travel Charges
  • Optional Add-ons
  • Personalized Keepsakes
  • Custom Branding

Where such an item has been paid for but not yet produced or delivered, it will be reviewed for refund on a case-by-case basis.

Section 10

Customer Responsibilities

To help us deliver your experience smoothly, customers are responsible for:

  • Providing accurate booking details
  • Informing Clickganj of any changes promptly
  • Arranging venue access
  • Providing suitable installation space
  • Ensuring power availability where required

Where a service cannot be delivered because these responsibilities were not met, the booking will be treated as delivered and refunds will not apply.

Section 11

Changes to this Policy

Clickganj Photobooth reserves the right to modify this Refund & Cancellation Policy at any time as our services and operations evolve.

The latest version will always be available on this page along with its “Last Updated” date. The policy in effect on the date of your booking confirmation applies to that booking.

Section 12

Contact Us

Have a question about a cancellation, reschedule or refund? Reach out and our team will guide you personally.

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